Find out how to replace your documents.
Last updated January 2020
In major disasters some replacement fees may be waived.
The Department of Foreign Affairs and Trade may replace passports that have been lost or damaged in declared natural disasters free of charge. Visit the Department of Foreign Affairs and Trade website or phone the Australian Passport Information Service on 131 232.
Birth, death and marriage certificates
If you and your family have been affected by the current 2019/2020 bushfires you can access a priority service to get replacement certificates.
Certificates of title
A certificate of title is an official record of land ownership in South Australia.
Concession and health care cards
To replace concession and health care cards, including Medicare card, Seniors card and Pensioner concession card:
If you need your card urgently, a service centre can provide you with a temporary card.
Firearms licences and registration papers
Phone the SA Police Firearms Branch on 7322 3346 or email .
Proof of age card
Apply for a proof of age card online.
To obtain a copy of a tenancy agreement, contact your landlord or agent.
When a new Seniors Card is issued, the old card will be cancelled. Any balance on your card will be automatically transferred to the new card.
Vehicle registration and licences
Phone or visit Service SA to replace a range of documents:
phone 13 10 84 (Monday to Friday 8.00 am to 6.00 pm, excluding public holidays)
visit a customer service centre.
These documents can be replaced online:
SafeWork SA permits, licences and registration
phone 1300 365 255
visit level 4, 33 Richmond Road, Keswick SA 5035
Licensing and authorisation - Safework SA